Welcome to McKinsey Quarterly, the business journal of McKinsey & Company.
April 2011
How PT rose from the ashes of a hostile-takeover bid and then the loss of its all-important subsidiary in Brazil.
April 2010
Supposedly low-value calls may convey important information. Mining their content can help companies diagnose problems and make lasting business improvements.
February 2010
Very poor people in emerging economies not only have a surprising degree of interest in financial services but also, when possible, use them enthusiastically.
December 2009
Xie Qin explains how he used service-oriented architecture to create a smarter, more efficient system.
October 2009
The era of the nomadic Web is upon us. But questions still remain as to how things will play out in a wireless world.
July 2009
The US government is beginning to spend vast sums to jump-start the economy. The opportunities for the private sector are huge, but so are the changes it must make to benefit from them.
January 2009
The author and tech executive says we are living off the fruits of previous research and need to seed new ideas.
February 2008
As the industry matures, mobile operators won’t be able to count on a flood of new customers to fuel growth, so they must create more value from those they already have—including prepaid ones.
November 2007
An effort to determine the value of specific kinds of customer inquiries shows how companies should decide which channels are best for dealing with each of them.
May 2007
Keith Pardy discusses the challenges of maintaining a strong global presence while keeping pace with the explosion of products and marketing channels.
March 2007
Profitable businesses at home have led Gulf telcos to expand nearby regions. But success abroad will require a whole new set of skills.
February 2007
An estimate of the economic benefits of wireless activity must include not only wireless operators but also auxiliary players and end users.
December 2006
As telecommunications carriers invest heavily in new IP technologies, the path to profitability is uncertain—but the migration effort yields the best results when carriers get the basics right.
August 2005
Julio Linares explains the design of the company's big turnaround program. Third in a series of interviews with leading executives on change management.
February 2005
Telecom companies play a key role in automating the sales and service processes of other sectors. Now they must automate their own.
Shaygan Kheradpir talks about where IT fits into convergence, innovation, and cost cutting.
October 2004
Many people shopping for mobile-telephone services don’t want expensive features. Low-cost providers are stepping in to garner a sizable chunk of this growing market.
August 2004
Regulation and technology have loosened the incumbents’ grip on the ‘last mile’ in telecommunications, but weakening these companies further could make them abandon their vital investments in infrastructure.
May 2004
Original-design manufacturers in South Korea and Taiwan are key allies for global telecom companies that wish to compete in China.
March 2004
Olli-Pekka Kallasvuo, Nokia’s head of mobile phones and a former CFO, discusses strategic organization, performance measurement, and the value of financial transparency.
February 2004
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February 2003
The United States still leads the pack in fixed-line services. But France and Germany have the advantage in mobile ones.
Subscription services promise huge revenues for Europe’s Internet service providers. But even the biggest will have to share resources.
December 2002
The Baby Bells have survived the worst of the telecom downturn, but the growth of their call-management services is now faltering.
To survive in the European Union, telecom incumbents in Eastern Europe must streamline their operations on all levels.
November 2002
A new technology could not only restart economic growth but also help connect everyone, everywhere to the Internet—at low cost.
December 2001
Far from widening the income gap between rich and poor countries, digital information technology might some day close it.
November 2001
Reed Hundt, former chairman of the Federal Communications Commission, explains why the future still looks good for the telecommunications industry.
May 2001
Most of today's mobile portals are likely to fail. The winners will build the right partnerships and alliances.
February 2001
Most of the money in broadband access will be made serving midsize and small businesses, and in this segment DSL wins hands down.
Wireless business services are changing the way companies work. The biggest slices of the pie will probably go to system integrators and to developers of platforms and applications.
December 2000
McKinsey undertook detailed interviews with mobile-phone users in Asia. Half of all respondents—and even more of the high-value ones—said they would switch operators to get access to wireless data services.
June 2000
Europe is now playing catch-up to the United States in electronic business, but the European game may well have a different outcome.
Surprise! Europe will almost certainly take the lead in mobile commerce.
Europe’s telecom companies are hard-pressed to grow fast enough to satisfy their shareholders. Scale and focus should be their mantra.
November 1999
A McKinsey study shows that while older companies in the telecom industry have done well, new ones have done better: more than half the value created since the breakup of AT&T comes from companies not spawned by the Bell monopoly.
August 1999
With the day of the $1 trillion telco at hand, regulatory supervision is needed to solve the problems created by the European industry’s accelerating wave of consolidation.
November 1998
The bottleneck in local networks is opening up. That puts 90 percent of service revenues up for grabs. What consumers get will depend on where they are.
May 1998
The EU’s five-year-old dream of a uniformly wired and regulated Europe is still just a gleam in Eurocrats’ eyes.
November 1997
The datacom market is booming—and new entrants could grab two-thirds share. Next up: using the Internet for phone calls. “It’s the packets, stupid.”
February 1995
Governments have no choice, but will they get it right? How not to wipe out 10 to 50 percent of value. Not ownership, but the trade-offs among availability, costs, and quality.
MAY 2011
APRIL 2011
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