The McKinsey Quarterly

  • Recommend (81)
  • Text Size
  • Print
  • Download PDF
  • Link to This

Navigating the new normal: A conversation with four chief strategy officers

Executives of Boeing, Estée Lauder, Smith International, and Visa discuss setting strategy in the wake of the downturn.

Are we experiencing a conventional economic cycle? Or did the financial crisis of 2008 and subsequent global economic downturn mark the beginning of a “new normal” characterized by fundamental changes in the use of leverage, trajectory of globalization, nature of consumption patterns, and appetite for risk taking? Few, if any, members of the C-suite are better positioned to answer these questions than chief strategy officers, who typically find themselves on the hook for identifying tectonic shifts in the competitive landscape—and for predicting the future.

In early October 2009, we sat down with the CSOs of Boeing, Estée Lauder, Smith International, and Visa to discuss what has and hasn’t changed over the past year. While they didn’t agree on everything, the four executives painted a collective picture of an environment in which setting strategy has become more complex: planning cycles are shrinking, future growth trajectories are harder to predict, and business assumptions that once seemed indisputable are now coming into question. What’s more, the rapid pace of economic events is challenging CSOs in their efforts to focus on the long term, and to keep the organization and its processes well aligned with shifting strategic priorities.

McKinsey’s Allen Webb conducted the interview in New York with Rik Geiersbach of Boeing, Peter Jueptner of Estée Lauder, Peter Pintar of Smith International, and Niki Manby of Visa.

Watch the video, or download a PDF of the transcript.

To use the video player, please install the Adobe Flash Player plugin version 9 or greater.
Video: Navigating the new normal—A conversation with four CSOs
Executives of Boeing, Estée Lauder, Smith International, and Visa on setting strategy.
Recommend (81)
  • 5 MARCH 2010
    Marcelo Mellicovsky
    Commercialization Mgr.
    3M Canada
    Ontario, Canada

    Companies always strategize for the business as usual, leaving unplanned events on a risk matrix (chance + impact) with little thoughts on responsive reaction....

    .
    Marcelo Mellicovsky
    Commercialization Mgr.
    3M Canada
    Ontario, Canada

    Companies always strategize for the business as usual, leaving unplanned events on a risk matrix (chance + impact) with little thoughts on responsive reaction. The recent crisis unveiled a clear need for further business preparedness as man-made and natural disruptive events become more frequent, and impactful.

    .
  • 4 FEBRUARY 2010
    Andrew Rajapakse
    Director
    Agenda 21
    Slovenia

    Interestingly though, no one mentioned the time that managers are spending on frequent planning and revisions....

    .
    Andrew Rajapakse
    Director
    Agenda 21
    Slovenia

    Interestingly though, no one mentioned the time that managers are spending on frequent planning and revisions. Maybe the time has come to grab the opportunities out there in the market place when everyone is busy with short-term planning and revisions. This is an opportunity, especially for cash rich companies. It is unfortunate that we have lost the real meaning of strategy making when the discussion circles around short-term business cycle planning. I wish the competition is doing the same, else it could become fatal for some of the organisations.

    .
  • 22 JANUARY 2010
    Rahul Ingle
    Program Manager
    Aptara Corp
    Pune, India

    The discussion missed out on the risk factor associated with the dynamic environment of forming strategies....

    .
    Rahul Ingle
    Program Manager
    Aptara Corp
    Pune, India

    The discussion missed out on the risk factor associated with the dynamic environment of forming strategies. Risk and uncertainty in the dynamic business environment will impact the strategy of any organization to a greater extent and one should be prepared to keep structure, processes, and resources in a mode of flexibility.

    .
  • 14 JANUARY 2010
    Anand Murali
    Group Manager
    TCS
    Chennai, TN India

    ...Everybody around the world seem to be shying off putting their best foot forward.

    .
    Anand Murali
    Group Manager
    TCS
    Chennai, TN India

    All of these discussions are focused on uncertanity, and getting a grip on uncertanity in these volatile times is the challenge. Everybody around the world seem to be shying off putting their best foot forward.

    .
  • 31 DECEMBER 2009
    Alessandro Daliana
    President
    Chokti
    New York, NY USA

    ...As a strategist “normal” shouldn’t even be an issue; the only constant is change....

    .
    Alessandro Daliana
    President
    Chokti
    New York, NY USA

    What a fun video! All these people taking themselves so seriously to say absolutely nothing new is hysterically funny. As a strategist “normal” shouldn’t even be an issue; the only constant is change. My amusement aside, what does come through is that these big companies are worried about increased competition from emerging economic powers and their ability, or not, to get an elephant to turn on a dime. The underlying answer is “no” so you better have access to enough capital to buy what you need. Business as usual, if you ask me.

    .
  • 10 DECEMBER 2009
    Stuart Middleton
    Business owner
    Stuart Middleton Consultancy
    United Kingdom

    Interesting to hear the panel’s view that M&A activity is expected to increase in the next twelve months, suggests the cash-rich companies have adopted a cautious wait-and-see approach...

    .
    Stuart Middleton
    Business owner
    Stuart Middleton Consultancy
    United Kingdom

    Interesting to hear the panel’s view that M&A activity is expected to increase in the next twelve months, suggests the cash-rich companies have adopted a cautious wait-and-see approach; is this because there remains deep uncertainty about what the business environment will be? It may also explain the move toward shorter planning cycles.

    .
  • 3 DECEMBER 2009
    Joerg Schwartze
    Head of Manufacturing Network Strategy
    Beiersdorf
    Hamburg, Germany

    ...I think the key to getting it together is to leverage the power of strategic controlling and risk management....

    .
    Joerg Schwartze
    Head of Manufacturing Network Strategy
    Beiersdorf
    Hamburg, Germany

    The conversation reveals some very valuable comments and yet some very surprising—in my view—strange views on strategy:

    1) strategy is about long-term development. As it is (and always was) impossible to absolutely predict the future, you cannot judge whether a strategy was successful or not by looking at the development of your business alone. You will have to look at the development of your business relative to your markets, and industry peers. This relieves you from changing your strategy all the time. Short-term strategy is an anachronism!

    2) As especially for publicly traded companies it will never be sufficient to give “relative” guidance, you will always have to take on the short term own business performance view. Whether you are right or wrong with that guidance will strongly affect your share price, but never tell you whether your strategy is right or wrong. The two views should not be mingled!

    These insights obviously leave even high-level strategists confused (to my surprise), but I think the key to getting it together is to leverage the power of strategic controlling and risk management. If you have a view on possible up- and downsides for your strategy on a root cause basis, you will be able to judge whether a deviation from your strategic path is actually critical and should trigger a revision of the strategy or whether it is fully in line with the possible outcomes.

    .
  • 3 DECEMBER 2009
    Deborah Allen-Baber
    Founder (Retired)
    Triangle Consulting
    Marco Island, FL USA

    ...hearing a strategist (Visa) recognize the critical importance of alignment was encouraging....

    .
    Deborah Allen-Baber
    Founder (Retired)
    Triangle Consulting
    Marco Island, FL USA

    Meld of strategy and operations—important observation, and despite the concern, hearing a strategist (Visa) recognize the critical importance of alignment was encouraging. Ten years ago a client established a year-round planning process to great benefit, so it rings true as a key improvement in the name of being nimble and flexible. Somehow this round table also brings home to me the limits of what any one leader can do and the importance of everyone—the positive impact that any truly effective employee can make, and how important it is to engage each one effectively—each one, wherever placed in the company. There is no magic bullet.

    .
  • 2 DECEMBER 2009
    Gery Sasko
    President
    Intrafocus Management Consulting
    Chester Springs, PA USA

    Some solid points made in this roundtable video but as far as the hype of “tectonic shifts” hinted at in the article, there wasn’t any evidence of that from this discussion....

    .
    Gery Sasko
    President
    Intrafocus Management Consulting
    Chester Springs, PA USA

    Some solid points made in this roundtable video but as far as the hype of “tectonic shifts” hinted at in the article, there wasn’t any evidence of that from this discussion.

    A point not covered was consumer resistance to change and the very short memories people have (particularly Americans) regarding incorporating long-lasting changes in purchasing behaviors. Most will simply will return to old habits once economic conditions allow it. Maybe it would seem too crass to have mentioned that but no doubt their companies are counting on that amidst other strategic assumptions.

    .
  • 2 DECEMBER 2009
    Joan McClusky
    Writer
    New York, NY USA

    One comment I would have is how much these strategists appear to be looking inward rather than outward...

    .
    Joan McClusky
    Writer
    New York, NY USA

    One comment I would have is how much these strategists appear to be looking inward rather than outward, which I think is more a concern of operations than strategy. I’d be more interested in what they see as the driving forces in their market places—such as consumer fear—rather than actions resulting from that fear, like a switch from credit to debit cards.

    .
Submit Your Comments

The user information you enter into this form will not update your site profile. To update your profile, please visit your profile page.

Subject Navigating the new normal: A conversation with four chief strategy officers

*Required

We may publish your comments online and in the print edition of McKinsey Quarterly. Those chosen, which may be edited for length and clarity, will appear along with your name and details, but not your e-mail address. We will use your e-mail address only to send you a confirmation copy of your comments and to notify you if we publish them online.

We value your feedback and will consider it carefully. Nonetheless, we receive so many comments that we cannot acknowledge all of them.

See also:
Preview

Embed E-mail