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Research in Brief

  • citizens your customers article, citizens are government customers, Public Sector

    AUGUST 2009

    When citizens are your customers

    Optimization techniques using noncontroversial metrics such as customer satisfaction can help government agencies improve their service levels.

  • prizes spur innovation article, awards for innovation, Nonprofit

    JULY 2009

    Using prizes to spur innovation

    Prizes used to spark innovation are on the rise. Philanthropists—as well as players in the public and private sectors—must understand how to use them in the most effective way.

    Includes: Audio
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