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How centered leaders achieve extraordinary results

Executives can thrive at work and in life by adopting a leadership model that revolves around finding their strengths and connecting with others.

centered leaders article, organizational development, transformational change, life satisfaction, organizational transformation, Organization

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For the past six years, we have been on a journey to learn from leaders who are able to find the best in themselves and in turn inspire, engage, and mobilize others, even in the most demanding circumstances. And the business environment has become more demanding: the global financial crisis and subsequent economic downturn have ratcheted up the pressure on leaders already grappling with a world in transformation. More than half of the CEOs we and our colleagues have spoken with in the past year have said that their organization must fundamentally rethink its business model.

Our work can help. We have conducted interviews with more than 140 leaders; analysis of a wide range of academic research in fields as diverse as organizational development, evolutionary biology, neuroscience, positive psychology, and leadership; workshops with hundreds of clients to test our ideas; and global surveys. Through this research, we distilled a set of five capabilities that, in combination, generate high levels of professional performance and life satisfaction. We described this set of capabilities, which we call “centered leadership,” in the Quarterly in 2008 and subsequently in a book, How Remarkable Women Lead.1 Since then, through additional interviews and quantitative research, we’ve continued to validate the model’s applicability to leaders across different regions, cultures, and seniority levels. Better yet, we have confirmed that centered leadership appears equally useful to men. In other words, it is not just for women, but for all leaders in demanding circumstances.

Five capabilities are at the heart of centered leadership: finding meaning in work, converting emotions such as fear or stress into opportunity, leveraging connections and community, acting in the face of risk, and sustaining the energy that is the life force of change. A recent McKinsey global survey of executives shows that leaders who have mastered even one of these skills are twice as likely as those who have mastered none to feel that they can lead through change; masters of all five are more than four times as likely.2 Strikingly, leaders who have mastered all five capabilities are also more than 20 times as likely to say they are satisfied with their performance as leaders and their lives in general (for more on the research, see “The value of centered leadership: McKinsey Global Survey results”).

While such results help make the case for centered leadership, execu-tives seeking to enhance their leadership performance and general satisfaction often find personal stories more tangible. Accordingly, as this article revisits the five dimensions of centered leadership—and their applicability to times of uncertainty, stress, and change—we share the experiences of four men and one woman, all current or former CEOs of major global corporations.

Meaning

We all recognize leaders who infuse their life and work with a sense of meaning. They convey energy and enthusiasm because the goal is important to them personally, because they are actively enjoying its pursuit, and because their work plays to their strengths. Our survey results show that, of all the dimensions of centered leadership, meaning has a significant impact on satisfaction with both work and life; indeed, its contribution to general life satisfaction is five times more powerful than that of any other dimension.

Whatever the source of meaning (and it can differ dramatically from one person to another), centered leaders often talk about how their purpose appeals to something greater than themselves and the importance of conveying their passion to others (for more on conveying meaning to others, see “Revealing your moment of truth”). Time and again, we heard that sharing meaning to inspire colleagues requires leaders to become great storytellers, touching hearts as well as minds. These skills are particularly applicable for executives leading through major transitions, since it takes strong personal motivation to triumph over the discomfort and fear that accompany change and that can drown out formal corporate messages, which in any event rarely fire the souls of employees and inspire greater achievement.

Avon Products CEO Andrea Jung described how meaning and storytelling came together when her company faltered after years of rapid growth. Andrea’s personal challenge was acute because some key sources of her passion—creating a bold vision for growth and inspiring others to dream big, being a member of a close-knit community, and achieving extraordinary results—were deeply connected with her work at Avon. Suddenly, it became harder for her to see where her momentum would come from. What’s more, she had to streamline her cherished community.

To remain true to her personal values, Andrea rejected the “more efficient” approach of delegating to managers the responsibility for communicating with employees about the restructuring and of sharing information only on a need-to-know basis. Instead, she traveled the world to offer her teams a vision for restoring growth and to share the difficult decisions that would be required to secure the company’s future. The result? Employees felt that Andrea treated them with honesty and humanity, making the harsh reality of job reductions easier to accept and giving them more time to prepare. They also experienced her love for the company firsthand and recognized that both she and Avon were doing all they could. By instilling greater resilience throughout the organization, Avon rebuilt its community and resumed growth within 18 months.

Positive framing

Positive psychologists have shown that some people tend to frame the world optimistically, others pessimistically.3 Optimists often have an edge: in our survey, three-quarters of the respondents who were particularly good at positive framing thought they had the right skills to lead change, while only 15 percent of those who weren’t thought so.

For leaders who don’t naturally see opportunity in change and uncertainty, those conditions create stress. When faced with too much stress (each of us has a different limit), the brain reacts with a modern version of the “fight, flight, or freeze” instinct that saber-toothed tigers inspired in early humans. This response equips us only for survival, not for coming up with creative solutions. Worse yet, in organizations such behavior feeds on itself, breeding fear and negativity that can spread and become the cultural norm.

When Steve Sadove took over Clairol, in 1991, for example, the company had been shell-shocked by a significant decline in sales volume. “I remember going to a very creative person, who did all the packaging and creative development,” Steve told us, “and saying, ‘Why don’t we do anything creative?’ He opened some drawers in his desk and started showing me all of this wonderful work that he’d done. Nobody was asking for it; people kept their head down in that culture. So part of my role as the leader was to create an environment that was going to allow innovation and creativity and make it OK to fail.”

Fortunately, we can all become aware of what triggers our fears and learn to work through them to reframe what is happening more constructively. Once we have mastered reframing, we can help others learn this skill, seeding the conditions that result in a safe environment where all employees are inspired to give their best.4

Steve found ways to stimulate creativity, such as exploring opposing points of view in discussions with colleagues. Over time, he convinced others that speaking up wasn’t just tolerated but encouraged. He helped colleagues reframe the way they reacted to dissent, forging a less defensive and ultimately more innovative culture. Steve and his team introduced a winning hair care brand, Herbal Essences, and ushered in a golden period of growth for Clairol.

Connecting

With communications traveling at warp speed, simple hierarchical cascades—from the CEO down until the chain breaks—are becoming less and less effective for leaders. For starters, leaders depend increasingly on their ability to manage complex webs of connections that aren’t suited to traditional, linear communication styles. Further, leaders can find the volume of communication in such networks overwhelming. While this environment can be challenging, it also allows more people to contribute, generating not only wisdom and a wealth of ideas but also immeasurable commitment.

The upshot: CEOs have always needed to select exemplary leadership teams. Increasingly, they must also be adept at building relationships with people scattered across the ecosystem in which they do business and at bringing together the right people to offer meaningful input and support in solving problems.

Macy’s CEO Terry Lundgren learned firsthand about the power of connecting the internal community in 1988 when, 15 months after joining the retailer Neiman Marcus, he became its president and CEO. Shaking things up was core to his role: “I was one of the first non–Marcus family members with that title for any extended period of time.” Employees greeted him with widespread skepticism. “They were all thinking, ‘Who is this 37-year-old guy who is going to tell us how we should run our fantastic business?’” So Terry held a town hall meeting in the library across the street from company headquarters, in downtown Dallas. He invited anybody who wanted to come. The first time, he recalls, “I had only about 30 people show up! I thought it was going to be a little bit bigger than that, but I tried to be very direct and use the time mostly to listen and respond.” He kept holding meetings, noting that “it really moved the needle quickly in terms of getting things done in that company.” By the time Terry left, the twice-a-year meetings filled a 1,200-seat auditorium.

Today, as Terry leads Macy’s, he connects the dots internally and externally in many ways, from scheduling a monthly breakfast with new managers to forming relationships with peers who have led companies through change. Terry has also emphasized corporate connectivity, regrouping Macy’s stores into 69 districts, each tasked with creating “My Macy’s” for its customer base. And comparable-store sales are up this year, reversing a negative trend. Terry’s top team believes its efforts to connect managers more closely to one another and to customers, through enhanced information sharing and product offerings tailored to local needs, help explain the company’s trajectory.

Engaging

Of survey respondents who indicated they were poor at engaging—with risk, with fear, and even with opportunity—only 13 percent thought they had the skills to lead change. That’s hardly surprising: risk aversion and fear run rampant during times of change. Leaders who are good at acknowledging and countering these emotions can help their people summon the courage to act and thus unleash tremendous potential.

But for many leaders, encouraging others to take risks is extremely difficult. The responsibility CEOs feel for the performance of the entire organization can make the very notion of supporting risk taking extremely uncomfortable. What’s more, to acknowledge the existence of risk, CEOs must admit they don’t, in fact, have all the answers—an unusual mind-set for many leaders whose ascent has been built on a virtuous cycle of success and self-confidence.

Doug Stern, CEO of United Media, has a number of ways to help his people evaluate risks and build their confidence about confronting the unknown. Because he has seen the destructive impact of anxiety, Doug follows an explicit process anytime he’s facing a new, risky project (for example, selling some of his company’s assets). The process helps everyone—himself included—prepare by devising risk mitigation strategies using these steps:

  • asking the team to imagine every bad scenario, even the most remotely possible—what he calls the “darkest nightmares”
  • giving everyone a chance to describe those scenarios in detail and then to “peer into the darkness” together
  • devising a detailed plan for countering each nightmare—in effect, rehearsing the best collective response to each potential issue

Once fears have surfaced and been dealt with, the team has a protocol in place for every worst possible scenario and a set of next steps to implement.5

Managing energy

Sustaining change requires the enthusiasm and commitment of large numbers of people across an organization for an extended period of time. All too often, though, a change effort starts with a big bang of vision statements and detailed initiatives, only to see energy peter out. The opposite, when work escalates maniacally through a culture of “relentless enthusiasm,” is equally problematic.6 Either way, leaders will find it hard to sustain energy and commitment within the organization unless they systemically restore their own energy (physical, mental, emotional, and spiritual), as well as create the conditions and serve as role models for others to do the same. Our research suggests sustaining and restoring energy is something leaders often skimp on.

While stress is often related to work, sometimes simple bad luck is at play, as Jurek Gruhn, president of Novo Nordisk US, can attest. Nine years ago he was diagnosed with Type 1 diabetes. Working for a world leader in diabetes care, Jurek was no stranger to the illness and, along with his optimistic spirit, his no-nonsense orientation became a deep source of energy: “My first reaction was, ‘You may have Type 1 diabetes, but you could also have a lot of other diseases that are much worse.’” So, he told us, “I went to the hospital for two or three days of testing and then went back home. We had our Christmas break. After that, I was back in the office. My wife, who is a physician, said to me, ‘That was a quick process!’ I basically took on my disease as a task.”

Jurek realized that one key to living a normal life with the disease is to embrace life, at work and at home. “A healthy lifestyle is important. I have five kids: my oldest daughter is 25, and my youngest is 6. Sometimes they completely drain my energy, but they can energize me a lot. And now I feel healthier because I have also changed my lifestyle: I eat breakfast now every day, I exercise much more, and I started rock-climbing on a regular basis.” Everything improved—his physical condition, mental focus, emotional satisfaction, and spirit. He even learned to face what drained him most—unhealthy conflict at work—by addressing it directly and quickly, much as he handled his diabetes.

Even for leaders without such a challenge, Jurek sets another valuable example: “I saw this comedian who said that a man’s brain is filled with boxes, and one of them is empty. Well, when the day’s really tough in the office, I go into my empty box for 10 or 15 minutes and I do nothing. If I completely switch off for a short period of time, I get my energy back. Now, I’m not switching off every 15 minutes after working for 15 minutes—maybe I do it every few days. But I do not work weekends unless I really have to. And I’m not one who wakes up and the first thing is the BlackBerry. No way!”

Centered leadership is a journey, not a destination, and it starts with a highly personal decision. We’ll leave you with the words of one executive who recently chose to embark on this path: “Our senior team is always talking about changing the organization, changing the mind-sets and behavior of everyone. Now I see that transformation is not about that. It starts with me and my willingness and ability to transform myself. Only then will others transform.”

About the Authors

Joanna Barsh is a director in McKinsey’s New York office, Josephine Mogelof is a consultant in the Los Angeles office, and Caroline Webb is a principal in the London office.


The authors would like to thank Aaron De Smet and Johanne Lavoie for their extraordinary contributions to this work.

Notes

1 Joanna Barsh, Susie Cranston, and Geoffrey Lewis, How Remarkable Women Lead: The Breakthrough Model for Work and Life, New York: Crown Business Publishing, 2009.

2 The online survey was in the field from July 6 to 16, 2010. It garnered responses from 2,498 executives representing all regions, industries, functional specialties, and tenures. Respondents indicated their level of agreement with statements representing various dimensions of the leadership model. We then aggregated their answers into degrees of mastery of each dimension.

3 Martin E. P. Seligman, Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment, New York, NY: Free Press, 2004.

4 Michael A. Cohn et al., “Happiness unpacked: Positive emotions increase life satisfaction by building resilience,” American Psychological Association, Emotion, 2009, Volume 9, Number 3, pp. 361–68.

5 Psychologist Gary Klein has developed and applied in a variety of settings a similar approach that he calls the “premortem.” For more on this technique, and on the broader problem of executive overconfidence, see “Strategic decisions: When can you trust your gut?” mckinseyquarterly.com, March 2010.

6 Edy Greenblatt, Restore Yourself: The Antidote for Professional Exhaustion, Los Angeles, CA: Execu-Care Press, 2009.

Recommend (216)
  • 27 JANUARY 2011
    Dani Ticktin Koplik
    CEO
    dtkResources
    Englewood, NJ USA

    ...has anyone noticed that the vast majority of comments emanate from service/solution providers and not from the leaders who need to be centered?...

    .
    Dani Ticktin Koplik
    CEO
    dtkResources
    Englewood, NJ USA

    Such interesting research — would love to continue the conversation. But first two things:

    1) has anyone noticed that the vast majority of comments emanate from service/solution providers and not from the leaders who need to be centered?

    2) I’m curious as to how this piece, given the original centered leadership study on which it was based, would only include a story from one woman, or 20% of cited leaders? Regrettably, I know this stat reflects the hard number of women in leadership positions but it’s also an ideal opportunity to leave a larger footprint. Including at least one other woman’s story could demonstrate how naturally women’s innate strengths dovetail with the centered leadership model.

    Also, it would help make the case for appointing more women to boards (a whole other study indicates the business case for doing so).

    .
  • 7 JANUARY 2011
    Andrew Tarvin
    Corporate Humorist
    Humor That Works
    New York, NY USA

    Managing Energy is such an important aspect of productivity and is the crux behind the idea of “Strategic Disengagement” from the Human Performance Institute....

    .
    Andrew Tarvin
    Corporate Humorist
    Humor That Works
    New York, NY USA

    Managing Energy is such an important aspect of productivity and is the crux behind the idea of “Strategic Disengagement” from the Human Performance Institute.

    It’s a simple idea that a 15-minute break can re-energize you to get more work done. The break could be meditating or “thinking about nothing” or it could be enjoying something humorous, or maybe even stopping by McKinsey Quarterly... = )

    .
  • 5 JANUARY 2011
    Maureen Metcalf
    CEO
    Metcalf & Associates
    Columbus, OH USA

    ...What was previously seen as “soft” now turns out to be critical to being highly effective in our increasingly complex and interconnected world....

    .
    Maureen Metcalf
    CEO
    Metcalf & Associates
    Columbus, OH USA

    I have been working with an assessment tool (The MAP created by Susann Cook-Greuter as part of her PhD at Harvard). This assessment looks at the qualities associated with later-stage leadership—what we now equate with Level 5 Leadership. Much of her work talks about the ability of “later stage leaders” to take responsibility for their own meaning making. As this happens, we as leaders recognize the impact we have on our lives and we have much more freedom of choice and control over our internal processing.

    I am very excited to see that your research is pointing to similar qualities. What was previously seen as “soft” now turns out to be critical to being highly effective in our increasingly complex and interconnected world.

    Thanks for sharing this work!

    .
  • 17 DECEMBER 2010
    Tinniam V Ganesh
    Founder
    INWARDi
    Bangalore India

    This article provides great insights into visionary leaders. Leaders are those who thrive in times of crises and are capable of converting threats into opportunities.

    .
    Tinniam V Ganesh
    Founder
    INWARDi
    Bangalore India

    This article provides great insights into visionary leaders. Leaders are those who thrive in times of crises and are capable of converting threats into opportunities.

    .
  • 25 NOVEMBER 2010
    Srinivasa Varadhan Kannan
    Consultant
    Cognizant
    Chennai india

    ...Have the authors interviewed any low-level workers who do not have the exposure to even the concepts on leadership? Example: what is the motivation and drive for a unit leader of the railway track inspection team...

    .
    Srinivasa Varadhan Kannan
    Consultant
    Cognizant
    Chennai india

    Thank you for the interesting perspective on leadership development. But most of these the concepts on ‘Leadership’ seem to be focusing only on the CEO/CXO level leaders, and not much on those who actually execute the job. Have the authors interviewed any low-level workers who do not have the exposure to even the concepts on leadership? Example: what is the motivation and drive for a unit leader of the railway track inspection team of Indian Railways in a rural town in India? Does the author’s model include this fellow too? Indian Railways is the world’s largest employer, completely a state run machinery, and leaders there are not from the likes of the Ivy Leagues Schools. I wonder how one could motivate a large bunch of less educated people of this organization.

    .
  • 9 NOVEMBER 2010
    Steven Grindlay
    Opus.no.3
    South Africa

    Whether an executive, a labourer, or a homemaker, we are not defined by the things that give us meaning, we are defined by the things we give meaning to....

    .
    Steven Grindlay
    Opus.no.3
    South Africa

    Whether an executive, a labourer, or a homemaker, we are not defined by the things that give us meaning, we are defined by the things we give meaning to. When we grasp this we realise that all things, however humble, and all tasks, however menial or mundane, have meaning. It is in the very act of our “being” that meaning springs forth.

    .
  • 5 NOVEMBER 2010
    Anastasia Kitsul
    President
    RuTrex, Inc.
    San Juan, Puerto Rico

    In management, “meaning” is three-fold: first, it is the value of creating a stable, positive work environment where people can grow while sustaining their families...

    .
    Anastasia Kitsul
    President
    RuTrex, Inc.
    San Juan, Puerto Rico

    In management, “meaning” is three-fold: first, it is the value of creating a stable, positive work environment where people can grow while sustaining their families; second, the value of giving back (taxes, scholarships, etcetera) that only a healthy business can deliver; and, third, the value that the company’s output adds to the society.

    .
  • 5 NOVEMBER 2010
    Dana Nottingham
    Principal
    Nottingham Solutions
    Atlanta, GA USA

    ...Wealth is created from natural and intellectual resources. A “profit-only” mindset is against the order of a higher purpose, whatever you believe in.

    .
    Dana Nottingham
    Principal
    Nottingham Solutions
    Atlanta, GA USA

    On the subject of meaning and value creation, creating wealth always has a higher purpose and obligation. Wealth is created from natural and intellectual resources. A “profit-only” mindset is against the order of a higher purpose, whatever you believe in.

    .
  • 13 OCTOBER 2010
    Mohamed Iqbal
    Business development manager
    Itochu Corp
    Coimbatore India

    I wonder if the authors interviewed any Japanese or Chinese or even Indian executives during the course of their research. I would like to believe their priorities or ‘meaning’ would be somewhat different.

    .
    Mohamed Iqbal
    Business development manager
    Itochu Corp
    Coimbatore India

    I wonder if the authors interviewed any Japanese or Chinese or even Indian executives during the course of their research. I would like to believe their priorities or ‘meaning’ would be somewhat different.

    .
    OUR REPLY
    MKQ_response

    McKinsey’s Joanna Barsh responds:

    Mr. Iqbal, Certainly everyone’s sources of meaning are different and very personal, and we have indeed uncovered some cultural differences in our research. Despite these differences, common themes—sometimes across all leaders, sometimes at different ages, and sometimes in different regions—have emerged.

    In China, we find that more executives are willing to sacrifice on behalf of the family—to make their parents proud and to contribute to their families. While we heard about feelings like these in many nations, what struck us in China was the fierceness of purpose. One woman, for example, did not see much of her daughter for five years when she was working long hours for the company. She viewed this sacrifice as much less harsh than the sacrifices her parents had to make for her—a common feeling among the many Chinese with parents who made major sacrifices, during the Cultural Revolution, that have had a lasting effect on the next generation. Another source of meaning that came out loud and clear was making a difference for the country.

    In India, similar themes resonated: executives derive meaning from making a difference for the people around them, standing up to be counted in a growing country, and raising children with strong values. Indian women executives (who represent a much lower percentage of the total than in many other countries) also reminded us of the spiritual teachings they grew up with: “You are born to do what you need to do, and leave the rest to destiny.”

    OUR REPLY
  • 11 OCTOBER 2010
    Vimalkumar Sankaranarayanan
    Branch Manager
    Larsen & Toubro
    Coimbatore, India

    “Meaning” has been rightly identified as the most vital dimension. It is also the most elusive in today’s scenario....

    .
    Vimalkumar Sankaranarayanan
    Branch Manager
    Larsen & Toubro
    Coimbatore, India

    “Meaning” has been rightly identified as the most vital dimension. It is also the most elusive in today’s scenario.

    It is vital because the leader coming to terms with his idea of “higher meaning” is critical as it will set the context for others to find theirs. It is elusive because achieving the right alignment of one’s personal value system with work goals and vision is a precondition.

    .
  • 11 OCTOBER 2010
    Volety Venkata Chandrashekhar
    General Manager
    Reliance
    Navi Mumbai India

    ...Another aspect which leaders work on to achieve extraordinary results is to identify talent within the team and create more leaders—creating leaders is a combinaton of both talent and skill.

    .
    Volety Venkata Chandrashekhar
    General Manager
    Reliance
    Navi Mumbai India

    Leaders when they are able to “inspire” take an organization to a great level—the team just follows when inspired and they are full of energy, which is the only quality which is critical. Gandhiji is the best example. There are many such leaders in the corporate world, with both big and small organizations, thanks to them they are big assets to their organizations. Another aspect which leaders work on to achieve extraordinary results is to identify talent within the team and create more leaders—creating leaders is a combinaton of both talent and skill.

    .
  • 11 OCTOBER 2010
    Robert Jacobson
    Principal
    Bluefire Consulting
    Tucson, AZ USA

    Perhaps the perversions of leadership that take place, when it is wielded for the wrong cause, the wrong reason, or with the wrong methods, is a result of some jobs not having “meaning”...

    .
    Robert Jacobson
    Principal
    Bluefire Consulting
    Tucson, AZ USA

    Perhaps the perversions of leadership that take place, when it is wielded for the wrong cause, the wrong reason, or with the wrong methods, is a result of some jobs not having “meaning”—that is, not having meaning other than to make a buck or win a battle or to acquire or hold on to power.

    I suggest that most organizations are predicated only on these meanings, in which case the leader who hopes to avoid their inevitably limited or even horrid outcomes has to invent better meanings—meanings that, however, are false.

    It is this eternal contradiction between what most of us are asked to do and what most of us (leaders and followers) would like to be doing, that plagues leaders today as it has over the millennia.

    It’s a matter of personal realities contending with socially constructed ideologies. In our time, it’s the contradiction between capitalism as a unidimensional driver contending with more idealistic, collective visions. In recent times, it has been fascism or fascism that have defeated good leaders, as in earlier times Empire and Church had that fatal function.

    The best leaders transcend the ruling ideology and their own narrow visions to produce powerful social narratives that have, as Daniel Burnham desired, the power “to stir men’s blood.” It takes an inordinate amount of courage to take on social mores and in our time, the capitalistic ethos.

    It didn’t even show up among the five traits praised in this article, so unlikely a quality it is. And then, having ducked the challenge to be really different and creative, great leaders, we wonder why we fail.

    .
  • 10 OCTOBER 2010
    Rob Davis
    Chief Executive
    Bronson Management Technologies
    New Zealand

    ...Every leader should have an ability to...ensure that he/she has no visible favourites amongst subordinate staff.

    .
    Rob Davis
    Chief Executive
    Bronson Management Technologies
    New Zealand

    While leadership is tangible and real, it’s effectiveness is “in the eye of the beholder.” Every leader should have an ability to:
    1. Achieve and win. No one will follow a loser.
    2. Motivate staff, particularly direct reports
    3. Take on the tough decisions him/herself and not shirk/delegate these to subordinates.
    4. Ensure that he/she has no visible favourites amongst subordinate staff.

    .
  • 8 OCTOBER 2010
    Cliff Campeau
    CEO
    Marketing Solutions
    St. Louis, MO USA

    ...Two of the survey’s findings jump out: 1) the need for a centered leader to look beyond the leadership team to cultivate relationships with individuals at all levels...

    .
    Cliff Campeau
    CEO
    Marketing Solutions
    St. Louis, MO USA

    An excellent article that is particularly timely given the challenges facing organizations and their leaders in this difficult economy. Two of the survey’s findings jump out: 1) the need for a centered leader to look beyond the leadership team to cultivate relationships with individuals at all levels across the organization’s ecosystem, and 2) encouraging others to take risk and confront the unknown through the use of a “risk mitigation” process. When combined with the positive framing approach referenced by the authors, encouraging others to speak their mind and share their perspective it is easy to see the potential inspirational and motivational impact these traits could have have on employees, suppliers and customers. This approach, in and of itself, provides an excellent mechanism for sustaining positive organizational energy.

    .
  • 8 OCTOBER 2010
    Egor Orlov
    Student
    SU-HSE
    Moscow, Russia

    ...Vision is everything. It is the missing point. It enables the person to “feel” the situation and to take right decisions at the right moment. It is what defines a truly good leader....

    .
    Egor Orlov
    Student
    SU-HSE
    Moscow, Russia

    An excellent research of the five dimensions of leadership, but there is one critical point which is missing. A leader is a person who leads people towards DESIRED targets.

    The five dimensions certainly contribute to the first part of that definition. They are about constructing a car that will be moving for a long distance in tough conditions.

    The second part is about vision. It is the driver’s ability to drive a car to the target destination in time without going out of fuel or smashing the car into the nearest tree.

    Vision is everything. It is the missing point. It enables the person to “feel” the situation and to take right decisions at the right moment. It is what defines a truly good leader.

    What if a person is excellent in terms of the five dimensions but he or she leads the team in the wrong way?

    .
    OUR REPLY
    MKQ_response

    The authors respond:

    Egor, On your last point that “Vision is everything,” we agree that vision is foundational, and it is part of the Meaning element of Centered Leadership. When we teach Meaning in the first of three workshops—Leading Self—we spend a good deal of time on personal vision; in the next two workshops—Leading Others and Leading System Change—we help leaders connect their personal visions to their organizations. And when we work with senior teams, we help them craft a meaningful vision for the wider organization that both makes sense from a business perspective and will inspire colleagues to be at their best.

    It may be helpful to think of Centered Leadership as the mindsets and behaviors of leaders and their organizations—the “being” of leadership. Your excellent point about vision speaks to the “doing” of leadership: Shaping vision, setting targets, and monitoring performance and health of the entity among other important leadership tasks.

    OUR REPLY
  • 7 OCTOBER 2010
    Amandeep Singh
    GM
    GNA Enterprises
    Phagwara, Punjab, India

    Leadership is about creating right and vibrant culture that inspires people to feel energised about their contribution. Finding “meaning” is more of a personal pursuit.

    .
    Amandeep Singh
    GM
    GNA Enterprises
    Phagwara, Punjab, India

    Leadership is about creating right and vibrant culture that inspires people to feel energised about their contribution. Finding “meaning” is more of a personal pursuit.

    .
    OUR REPLY
    MKQ_response

    The authors respond:

    Amandeep, we heartily agree that finding meaning is a personal pursuit. The crux of Centered Leadership is to lead from a core of self-mastery; in other words, transform yourself in order to lead others. We also love the quote. Leaders have an essential role (and we don’t mean just the folks at the top; we mean those who choose to lead). Leaders see what’s next, what could be, and inspire others to work together towards that vision. The one thing we’d add to your comment, is that leaders can choose to encourage an environment for others to find their own source of meaning. They can encourage people to identify and build on their strengths; they can pay attention and listen to what most engages stakeholders; they can help others see how their work contributes to—and makes a difference for—the wider organization. Meaning is individual, but a centered leader can understand and harness meaning for the greater good.

    OUR REPLY
  • 6 OCTOBER 2010
    Keith Wells
    Director
    The Brand Prism
    London, UK

    I would say ‘meaning’ is the most critical of all these factors, because it is the quality that can inspire individuals to see things beyond the everyday....

    .
    Keith Wells
    Director
    The Brand Prism
    London, UK

    I would say ‘meaning’ is the most critical of all these factors, because it is the quality that can inspire individuals to see things beyond the everyday. In response to one of the comments above, it is in these intangible areas that leaders really excel and become more than managers. One soft drink brand grew because people wanted to make sure there was a bottle within reach of every US soldier stationed around the world—that was not clearly just for their refreshment, it was to provide them with an instinctive link with something better and reassuring. This is a time when the more intuitive and instinctive qualities will come to the fore, and where creativity will prevail over process. The more meaning leaders can find and share with their people, the greater the commitment they will generate.

    .
  • 6 OCTOBER 2010
    Subra Shanmugavelu
    Senior Manager
    Cognizant
    London UK

    ...The points should be converted to a personal project for tracking and implementation....The personal project plan should be customised to choose the one-out-of-five points to leverage maximum benefits....

    .
    Subra Shanmugavelu
    Senior Manager
    Cognizant
    London UK

    Very valuable lesson for all leaders. The points should be converted to a personal project for tracking and implementation. Obviously, each leader will have his or her own style. The personal project plan should be customised to choose the one-out-of-five points to leverage maximum benefits. I personally liked the last point Managing Energy and then Connecting.

    .
  • 6 OCTOBER 2010
    Hugh McLellan
    Founder
    Simple Profit Management Limited
    Norwich, Norfolk, England

    ...Ensuring that we succeed or fail together is a strong bonding agent....

    .
    Hugh McLellan
    Founder
    Simple Profit Management Limited
    Norwich, Norfolk, England

    Excellent articles and based on my personal challenges running businesses, the anecdotes ring very true. I have always adopted a style of leadership that attempts to bring people into the same space as the business is in, by sharing information that allows people to see the logic and the need for change. The degree of optimism that things can change in the right way, has to be combined with a relationship with people in the business that the solutions are realisable and that staff had a say in the how to achieve the goals. Sometimes in a crisis situation, the end result seems alarmingly easy to work out but the how to do it is not. Ensuring that we succeed or fail together is a strong bonding agent. I recently read a quote that said, “a leader is someone who convinces people that they can do things they never thought were possible” so being inspired is a foundation for inspiring others.

    .
  • 6 OCTOBER 2010
    Svetlana Zhukova
    Digital marketing manager
    Australia Council for the Arts
    Sydney, Australia

    ...The 5-elements chart covers many aspects of emotional intelligence as well, which is crucial in modern world. I’ll be definitely using this model to look at myself—and my leaders.

    .
    Svetlana Zhukova
    Digital marketing manager
    Australia Council for the Arts
    Sydney, Australia

    Completely agree with ‘meaning’ having a very strong impact, not just for business but for personal happiness. Increasingly it is important for all employees and in particular for Gen Y to believe that what they do has value. Best achievements happen when a leader believes in what she/he and his/her company does—enthusiasm is contagious, and often meaning motivates as well as (or better than) financial rewards.

    The 5-elements chart covers many aspects of emotional intelligence as well, which is crucial in modern world. I’ll be definitely using this model to look at myself—and my leaders.

    .
  • 5 OCTOBER 2010
    Danny Sheikh
    EVP
    Stork Prints America Inc.
    Charlotte, NC USA

    Dalai Lama, said “If you seek enlightenment for yourself just to enhance yourself, you missed the purpose. If you seek enlightenment for yourself by helping others, you are with purpose.”...

    .
    Danny Sheikh
    EVP
    Stork Prints America Inc.
    Charlotte, NC USA

    Dalai Lama, said “If you seek enlightenment for yourself just to enhance yourself, you missed the purpose. If you seek enlightenment for yourself by helping others, you are with purpose.” And I think that’s the style of leadership that we increasingly need in today’s world. And my definition of leadership is very simple: if you positively influence someone, you are a leader.

    .
  • 5 OCTOBER 2010
    Carolyn Warden
    CEO
    Shared Resources
    Waukegan, IL USA

    Do you think that managing energy is more important than managing time, vice versa, or that the two are equally important?

    .
    Carolyn Warden
    CEO
    Shared Resources
    Waukegan, IL USA

    Do you think that managing energy is more important than managing time, vice versa, or that the two are equally important?

    .
    OUR REPLY
    MKQ_response

    McKinsey’s Joanna Barsh and Josephine Mogelof respond:

    Carolyn, thanks for the great question. The most frequently reported issue faced by executives in our research has to do with personal sustainability: how am I going to keep this up in the long-term when I’m already so drained? So, we’ve spent a good deal of time thinking about what it takes to stay energized. To answer your question, sure it takes time to energize. But that’s an excuse. Centered leadership offers a path to more time and energy. The key is to identify some of the many energizing activities that don’t take up much time. Start with your strengths—using them for just a few minutes at a time can restore you. A five-minute walk outside in the middle of the day might be just what you need to refresh; for others, a walk down the corridor for a relaxed chat with a colleague may be even better. Energizing is not about time; it’s about deliberate choices you can make to refresh, restore, or recover.

    OUR REPLY
  • 5 OCTOBER 2010
    Narayan Joshi
    AVP
    UltraTech Cement Limited
    Kolkata - India

    ...The five elements speak volumes about the necessary ingredients of leadership. What I also believe is that each one of these dimensions can be consciously practiced and grown upon....

    .
    Narayan Joshi
    AVP
    UltraTech Cement Limited
    Kolkata - India

    The article gathers very well the art and science of leadership in times of challenge. The five elements speak volumes about the necessary ingredients of leadership. What I also believe is that each one of these dimensions can be consciously practiced and grown upon. Particularly important here is positive framing of a situation. Positive framing has a infectious quality about it which gets percolated very fast. It is one way of blinding people to some historical negatives which have worked on for many years. Positive framing also helps in instilling confidence.

    .
  • 4 OCTOBER 2010
    Kenneth Armitage
    Lt Commander
    Suffolk, East Anglia, England, UK

    Leadership is about reassuring and creating conditions such that human beings feel secure in their surroundings and are prepared to give off their best...

    .
    Kenneth Armitage
    Lt Commander
    Suffolk, East Anglia, England, UK

    Leadership is about reassuring and creating conditions such that human beings feel secure in their surroundings and are prepared to give off their best; it is about communication, knowing how to listen as well as give direction; it is about having the management and organizational structure in place that allows others to assume responsibility and for succession planning; and, it is about motivating and training others such that they gain the confidence to succeed. The qualities any leader should aspire to and cultivate are:

    1. CANDOUR - Integrity and openness are paramount. If people discover they have been misled they are unlikely to forgive or forget. If you cannot trust other people they are unlikely to trust you and, without credibility you have no followers.

    2. COMMUNICATION - learn to listen to the people who work with and for you; we have two eyes and two ears and only one mouth and perhaps we ought to learn to look and listen twice as much as we talk.

    3. CONDUCT - Responsibility and accountability go hand in glove with position and status. Do not take people or organizations for granted. Make a point of keeping others involved and informed and expect them to keep you informed.

    4. CONCLUSIVE - listen to the facts, take advice, make a decision and stick to it. If it turns out to be wrong then actions can be taken to resolve the matter, but there is nothing worse than procrastination.

    5. CONTROL - No one thrives on chaos, only chaos itself. It is not necessary to be methodical, that is for automatons, but it is important to be organized and treat people, employees, and business contacts, fairly.

    6. COMPOSURE - strive to exercise control over emotions such that, even in the heat of battle, people will recognize you will do your best to extricate them. You achieve nothing by losing your temper through anger or frustration.

    7. COMPASSION - you cannot lead people when you are or appear to be distant or disinterested. Learn to care for and be enthusiastic about many things in your organization and most importantly your employees.

    8. COMPREHENSION - make the time and take an interest in other people’s problems and listen to their suggestions as to how they might solve them.

    9. CONTACT - it may be necessary to formulate policies and plans in isolation or in a small group but you do not lead from behind a desk. People need to see and know who is making decisions affecting their livelihood, career, or in military circles, often their life. Get out and about, look, and listen.

    10. COMMITMENT - people want to be part of a successful team and to be able to do that they will respond to those they see accept responsibility and accountability and taking decisions. Leaders provide the direction and impetus to succeed. If you are not prepared to accept responsibility and accountability then you have no place pursuing the position and status of a leader.

    .
  • 4 OCTOBER 2010
    Aravind Vasudevan
    Supply chain manager
    Novelis AG
    Zurich Switzerland

    ...As corporate leaders, what is the essence of “meaning?” Why should a corporate leader believe that the dynamics of selling soft drinks has a higher purpose in order to be a great leader?...

    .
    Aravind Vasudevan
    Supply chain manager
    Novelis AG
    Zurich Switzerland

    Going through the research results, it is indeed revealing to see that “meaning” plays such a significant role in leadership. As corporate leaders, what is the essence of “meaning?” Why should a corporate leader believe that the dynamics of selling soft drinks has a higher purpose in order to be a great leader? It is not clear how such intangible assets could be translated into real meaning for corporate leaders.

    .
    OUR REPLY
    MKQ_response

    McKinsey’s Josephine Mogelof responds:

    Aravind, we don’t think you must believe in the higher purpose of soft drinks to find meaning in one’s work (although many do). But, even if one struggles to find meaning in a job at face value, there’s plenty of meaning in building a business that provides jobs for people, that supports the professional and personal development of its employees, that inspires individuals to innovate, and that gives back to its community. Meaning is very personal because it is made up of three personal factors: your happiness, your core strengths, and your purpose. So an individual may find meaning—in any company—in their leadership role. For example, a leader might have a core strength in creating the best conditions for others to learn; in which case they might derive a sense of personal purpose and satisfaction from devoting more of their time to coaching and mentoring colleagues. We make no judgment—and we underscore this conclusion: the journey to understand what is meaningful for you is essential, but don’t make the mistake of assuming the people on your team feel the same. Help them on their journeys and then work together to find common aspirations you can collectively work towards. When you do that, the team’s potential will have increased by an order of magnitude.

    OUR REPLY
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