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Making the most of the CEO’s last 100 days

For the sake of their companies—and their legacies—departing chief executives should leave things in the best possible shape. Here’s how.

Management literature is rich with analysis of the first 100 days of a CEO’s tenure. Far less attention has been paid to a CEO’s last 100 days. We haven’t conducted systematic research on this topic, but we have seen quite a few CEO transitions over the years. And everything we’ve observed suggests that continuing to act as CEO until the very last day boosts the odds of leaving a company in the best shape possible and strengthening the legacy of the departing leader. Typically, in our experience, that legacy isn’t fully defined until two years or so after the CEO steps down—and it’s much more satisfying to be remembered for making tough, even unpopular, decisions that ultimately prove valuable than to leave on a high note that isn’t sustained.

In most cases, incumbent CEOs know when they are likely to leave, and there is usually some time—three months to a year—between the announcement of their departure and the new CEO’s start date. Many departing CEOs view this as a time to step back and avoid making major decisions or stepping on the toes of their successors. While this instinct is understandable, it reduces the likelihood of leaving the new CEO with several important advantages: a clear strategy, plenty of operating momentum, a strong management team, and a clean slate, including the firm resolution of any major outstanding operational or people challenges.

There’s no simple list of actions departing CEOs should take; planning the outgoing transition is more art than science. And of course, each individual must find a transition style that’s consistent with his or her personality and the organization’s culture. That said, we’ve seen several CEOs benefit from asking themselves a few straightforward questions. The answers allow departing CEOs to create a short list of crucial actions to complete in their last days with a company.

Would I undertake any strategic or major organizational shifts if I had three more years ahead of me?

An incumbent CEO is likely to be knowledgeable about the strengths and weaknesses of the organization’s current strategy and operations, as well as any changes that are warranted. If the incumbent doesn’t act, a year or more could elapse before the new CEO is ready to do so. And in most industries today, that kind of delay can be costly. For example, a few years ago the CEO of a major high-tech firm retired without establishing clear strategic priorities for the next few years. This casual handoff, combined with the rapid pace of change in the industry and the new CEO’s failure to get up to speed quickly, proved dangerous. Just two years into the new CEO’s tenure, the company was lagging so far behind competitors it had to be restructured.

By contrast, the outgoing CEO of a major food and beverage company continued to push a hostile takeover—the company’s largest acquisition ever—until his last day. His successor was able to complete the deal quickly and gained a strong competitive advantage thanks to the outgoing CEO’s persistence. And at a logistics company, the departing CEO began a major strategic review just a few months before he left. The result was the revelation of significant weaknesses, most notably in a large business unit whose strategy was adrift. This review led that CEO directly to the next question.

Which people decisions would I make now if I had to stay for three more years?

All CEOs are concerned with the depth of talent in their organizations, particularly on the leadership team. Most are constantly trying to upgrade it, and many have a couple of replacements at the ready. Nothing is easier than not making tough decisions near the end of one’s term, falling back on the excuse that the new CEO should be free to build his or her own team. Yet such thinking can be disadvantageous to the incoming leader—who is always free to make changes and generally will benefit from starting with the strongest possible team. Sometimes the right approach means making a tough decision that will, essentially, clean the slate for the new CEO.

The outgoing CEO at the logistics company above, for example, realized he had to fire the head of the major business unit, who had been a colleague for 15 years. By doing so, he was able to take the first step toward setting that unit on a more profitable path. We also suspect that he improved his own legacy by making this decision as soon as its necessity became clear.

Does the company have sufficient operational momentum to deliver strong results this year and next?

Strong performance over time requires that companies both create and respond to change: internal changes, such as new targets and initiatives, and external ones, like new market conditions and customer needs. The departing CEO should ensure that her company has a robust pipeline of activities to understand and implement change, as well as to build needed capabilities. Some activities will surely be aimed at growth, but they don’t all have to be. A transportation company CEO, for example, implemented the second phase of a major cost-cutting initiative just before leaving. His successor had a far more manageable cost base when he came in.

Organizations also have a natural tendency to lose time during CEO transitions because individuals focus on topics such as what the change means for them and what the new CEO is like. One way we’ve seen companies avoid slowing down is for the departing CEO, together with the management team, to document her current plans in detail, with specific accountabilities and performance milestones. That plan is then shared with the board, so the directors know where the company stands, and with her successor if one has been named. The departing CEO of a major transportation company, for example, decided not to hold a traditional last board meeting, with speeches and champagne. Instead, the CEO and his successor focused on the current status of the company and its plans and objectives for the next 12 months.

What do I wish I had understood better when I started in the job?

If the new CEO comes from outside the company or the industry, she will certainly have a fresh perspective; indeed, that is one major reason companies choose such a CEO. But in this situation, the departing CEO should pay particular attention to introducing her to the business. What’s most crucial are tips that no one else could know. Such insights rarely emerge from typical new CEO “integration” programs, which in practice are largely ceremonial.

The outgoing CEO can help immensely by arranging meetings for the new leader with people who would not otherwise be on her radar screen but may be able to point out unexpected land mines. Think of this as an integration program with an edge: talking with several analysts who have proved themselves thoughtful critics of the company, sitting down with senior executives from a few major ex-customers who might be willing to tell the new leader things they’d previously held back about their defection, getting views from a union leader or two who will tell it like it is. Such discussions can be invaluable, and they are unlikely to happen unless the outgoing CEO mines his memory bank for a short list of high-impact discussion partners.

What’s my plan for the last 100 days?

Answering questions like the ones above can help outgoing CEOs set a priority list for their last 100 days. These questions helped one recently departed CEO whittle down a list of 25 ongoing high priorities to the following 5, chosen because of their potential financial impact or because they were areas he felt he needed to clean up rather than leave as unpleasant tasks for his successor.

Explore alternative organizational models for the largest business unit.

Start concrete work on e-commerce, taking inspiration from competitors X and Y.

Secure best-practice methodology to maximize the return on the company’s impending €500 million investment in support infrastructure.

Analyze the advantages and consequences of acquisition Z, which the company has long discussed but never rigorously assessed.

Accelerate efforts to reduce sourcing costs by 20 percent and implement proposed reductions in administrative and overhead costs.

We recognize that delivering on priorities such as these requires concentrated effort and might strike some departing CEOs as wading too far into their successors’ territory. Yet in the few instances where we’ve seen CEOs take an active and structured approach to their last 100 days, it has been an invaluable gift to the company and to the new CEO. It also, we sense, means fewer sleepless nights for the former CEO, who will care about the company long after he has left and will rest better knowing he did all he could until the very last day.

About the Authors

Christian Caspar is a director in McKinsey’s Zurich office, and Michael Halbye is a director in the Copenhagen office.

Recommend (59)
  • 1 MARCH 2011
    Andrew Potter
    Former CEO
    Self Employed
    London UK

    Having recently departed a CEO role, I found that during the last 100 days, I had extreme clarity regarding what had gone well during my tenure and what I would do differently....

    .
    Andrew Potter
    Former CEO
    Self Employed
    London UK

    Having recently departed a CEO role, I found that during the last 100 days, I had extreme clarity regarding what had gone well during my tenure and what I would do differently. The real value in the article, in my view, is to vividly imagine the departure ahead of time. In that way, mistakes or changes can be surfaced and acted upon and the best outcome from the tenure secured.

    .
  • 9 FEBRUARY 2011
    Praveen Kumar R
    Consultant
    Citi
    Singapore

    Why would a CEO voluntarily exiting a company, reveal success strategies or cost-cutting strategies that are on his mind?...

    .
    Praveen Kumar R
    Consultant
    Citi
    Singapore

    Why would a CEO voluntarily exiting a company, reveal success strategies or cost-cutting strategies that are on his mind? At most, he or she will arrange meetings with senior executives and explain the achievements and business goals set for the Company.

    .
  • 20 JANUARY 2011
    Kalyan Raman
    divisional manager
    Ashok Leyland Limited
    Chennai, India

    ...the departing CEO should not hide the risks to the organization caused by the decisions he takes during his last days in the organization....

    .
    Kalyan Raman
    divisional manager
    Ashok Leyland Limited
    Chennai, India

    In simple terms, the departing CEO should not hide the risks to the organization caused by the decisions he takes during his last days in the organization. In today’s business scenario, he may not always have 100 days notice. The incumbent will have a natural tendency to blow the mistakes (real or perceived) of his predecessor. The Board has the final responsibility when bringing in the new CEO.

    .
  • 19 JANUARY 2011
    Bram Sijbers
    Business Consultant
    DSM
    Sittard, the Netherlands

    Not even to mention that a departing CEO may take an impopular decision that will not adversely impact the new CEO: The Director that no one dared to fire, stopping the business that everyone liked but did not deliver value,......

    .
    Bram Sijbers
    Business Consultant
    DSM
    Sittard, the Netherlands

    Not even to mention that a departing CEO may take an impopular decision that will not adversely impact the new CEO: The Director that no one dared to fire, stopping the business that everyone liked but did not deliver value, or taking that hit to the results that was unavoidable after all.

    .
  • 17 JANUARY 2011
    Tony Ogbuigwe
    Managing Director
    Port Harcourt Refining Company Ltd
    Port Harcourt, Nigeria

    I absolutely agree with the authors. The departing CEO, if he is worth his salt, has a responsibility to plan for the future growth and success of his company....

    .
    Tony Ogbuigwe
    Managing Director
    Port Harcourt Refining Company Ltd
    Port Harcourt, Nigeria

    I absolutely agree with the authors. The departing CEO, if he is worth his salt, has a responsibility to plan for the future growth and success of his company. Tough decisions postponed or avoided because of an impending exit, will eight times out of ten mean a loss of opportunity for the company.

    .
  • 16 JANUARY 2011
    Nigel Thorley
    Executive Consultant
    Atos Consulting
    London UK

    I think a greater focus on the risks, rather than steps (as these are abstract) would be more helpful.

    .
    Nigel Thorley
    Executive Consultant
    Atos Consulting
    London UK

    I think a greater focus on the risks, rather than steps (as these are abstract) would be more helpful.

    .
  • 15 JANUARY 2011
    Tone Strnad
    director
    Medis
    Slovenija

    ...these topics in a subtle manner...indicate that the manager can and should still contribute and that his/her ideas are valuable even if he/she was not really sucessful....

    .
    Tone Strnad
    director
    Medis
    Slovenija

    An excellent article showing the side of the management which I’ve never seen in an article before. This topic is of major importance for organizations in case a manager leaves voluntarily or by a decree.

    In our company we use a formula which has to be discussed point-by-point by the leaving manager and his/her successor. However, it lacked most of the topics mentioned in the article and dealing with the possible future. If scheduled properly, these topics in a subtle manner show to the leaving manager that the company or organization does not cease to exist after he/she leaves but is further developing. They indicate also that the manager can and should still contribute and that his/her ideas are valuable even if he/she was not really sucessful. At the same time, the new manager is informed about the strategies and intentions which had been most probably well discussed already and has to deal with these ideas of his/her predecessor to a certain extent, also. This sometimes prevents unnecessary breakups, and with more information speeds up the new decision making processes of a new manager and his/her team.

    .
  • 15 JANUARY 2011
    Ravi Arora
    Entrepreneur
    India

    A package of organization restructure, concentrating sourcing and overhead cost, and preparing the best team to handover for a successor is like a priceless welcome gift for a new CEO....

    .
    Ravi Arora
    Entrepreneur
    India

    A package of organization restructure, concentrating sourcing and overhead cost, and preparing the best team to handover for a successor is like a priceless welcome gift for a new CEO.

    These scrutinized format of the firm, along with a fresh perspective to head is meant to be a performance- and result-driven growth path.

    .
  • 14 JANUARY 2011
    Deb White
    Author, Pink Slips and Parting Gifts
    White & Associates
    Greensboro, NC USA

    How a departing CEO spends his or her final 100 days on the job clearly depends on the reason for departure. Your article assumes a copacetic severance of employment scenario...

    .
    Deb White
    Author, Pink Slips and Parting Gifts
    White & Associates
    Greensboro, NC USA

    How a departing CEO spends his or her final 100 days on the job clearly depends on the reason for departure. Your article assumes a copacetic severance of employment scenario which is an idealistic—but not often realistic—situation for many CEOs leaving their companies.

    The Hero’s Farewell: What Happens When CEOs Retire, written by Jeffrey Sonnenfeld (Oxford University Press), remains an excellent resource regarding CEO legacies for all concerned.

    .
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