Welcome to McKinsey Quarterly, the business journal of McKinsey & Company.
December 2010
Insurers that outsource the IT and administration of policies underwritten years ago can improve customer satisfaction, lower costs, and even reduce capital requirements.
August 2010
Many IT service providers are locating some operations in second-tier cities of their home markets.
October 2009
A new managed-services business model helps both the customers and the employees of offshore-service providers.
September 2009
BPO providers often rely on a limited number of geographic locations, exposing themselves to unnecessary risk. They can mitigate these risks in the same way that financial managers do—by diversifying their holdings.
August 2009
India’s technology and business services industry can defend and even expand its global market share, but only if it learns to innovate.
July 2009
As more companies offshore their infrastructure work, more are experiencing the problems of the onshore-to-offshore transition.
October 2008
A laggard so far, it may be about to take off.
September 2008
Changing economic conditions may have undermined some of the benefits of offshoring. For managers of global supply chains, this could be the time to reevaluate.
July 2008
Filippo Passerini is bringing the back office into the boardroom.
May 2008
China faces major challenges to becoming a global giant in the offshoring and outsourcing of services.
September 2007
The founder and chairman of Satyam details the philosophy that has underpinned the company’s rapid ascent through the ranks of the world’s top IT services providers.
December 2006
Companies that seek to outsource their IT and business processes seldom head for the region—but soon more of them will.
July 2006
A new methodology for measuring the performance of remote providers shows that while clients are mostly satisfied, there is significant room for improvement.
Although late to offshoring, pharma companies stand to benefit at least as much as those in other industries.
June 2006
The offshoring of IT infrastructure—machines and networks and the people who manage them—has been relatively slow to develop. But this is changing as leaders show how to offshore it effectively and vendors step up to meet a growing opportunity.
May 2006
CIOs increasingly want just "one throat to choke" when it comes to IT and telecom services. So far, the providers haven't stuck out their necks.
Stephen McGuckin explains how the company consolidated its IT operations and developed a unique model for outsourcing and offshoring.
Romi Malhotra shares insights on recruitment, retention, and developing talent.
Offshoring becomes a powerful tool for business transformation once companies combine labor cost savings with other productivity and revenue-generating levers.
March 2006
Call centers, making targeted improvements involving more cost-effective technologies, are finally saving money and improving revenues with IT.
January 2006
Those that get the most value from information technology might be the ones that spend the least on it.
IT organizations can minimize the risks of customer-facing projects by adopting the approach of software product companies.
September 2005
As competition intensifies, the industry must go global.
December 2003
The cofounder and chairman of one of India’s premier technology companies argues that it has a sustainable competitive advantage.
May 2003
After a hard fall, providers of IT services face demands for more value—at lower prices.
December 2002
World-class banks manage their back-office and IT activities as a portfolio of individual operations, each demanding a unique solution.
May 1996
The wrong debate: the Internet versus on-line services. The distinctive value of networks is the ability to form communities. The basics of quality, cost, and convenience will still drive success.
August 1995
Financial institutions must focus on product development. But the skills to manage vendors are nonexistent. Handle it wrong and you lose the best people.
MAY 2011
APRIL 2011
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